This page explains how to stop our apps from accessing an account and how to ask Aura Productions to delete the data our publishing tool has stored. We registered two apps with Meta ("Aura Social" and "Aura Social Threads") and one with LinkedIn (also called "Aura Social").
01 What we store
"Aura Social" (for Facebook and Instagram) and "Aura Social Threads" (for Threads) are two apps we registered with Meta. They connect our internal publishing tool, also called Aura Social, to our own Facebook Page "AURA Productions" and our Instagram and Threads accounts (@aura.prodhouse). We registered a third app, also called "Aura Social", with LinkedIn. It connects the tool to our LinkedIn Page and to the personal LinkedIn profiles that Aura staff choose to add. Apart from those staff profiles, only our own accounts are connected, and the apps are not offered to the public.
For these accounts, the tool stores their IDs, names, usernames and profile pictures. It stores access and refresh tokens, including an access token and the account ID of the staff member who connected them. It also keeps the posts, photos and videos we schedule or publish.
The tool can also read statistics about our accounts. It can read the public comments and replies that other people leave on our posts as well. It reads these only when we use those features. Meta and LinkedIn send each comment or reply with details of the person who wrote it, such as their name or username and account ID.
Our Privacy Policy at aura-production.net/privacy gives the full details.
02 Remove access
Apart from the personal LinkedIn profiles of Aura staff, only Aura's own accounts are connected to these apps. If you only commented on our posts, you have nothing to remove. To have your data deleted, email us as explained below.
Removing an app stops it from accessing an account from then on. It does not delete data our tool already stored. To have that data deleted, email us too.
If Facebook, Instagram or Threads sent you here after you removed one of our apps, email us to finish your request.
On Facebook: your profile picture > Settings and privacy > Settings > Business integrations > Active, then remove Aura Social. If it is not listed there, look under Settings > Apps and websites.
On Instagram on a computer: More > Settings > Website permissions > Apps and websites > Active, then remove Aura Social.
In the Instagram app: your profile > menu > Website permissions > Apps and websites > Active, then remove Aura Social.
Our Instagram account is connected through Facebook, so Aura Social may only show in the Facebook list.
On Threads on a computer: More > Settings > More settings > Website permissions > Active, then remove Aura Social Threads.
In the Threads app on iPhone: your profile > Settings > More settings > Website permissions > Active, then remove Aura Social Threads.
On LinkedIn on a computer: Me > Settings & Privacy > Data privacy > Permitted Services, then remove Aura Social. The direct link is linkedin.com/psettings/permitted-services. After you remove it, tell us as explained below and we delete what the tool stored for your profile within 10 days.
Our LinkedIn Page is connected through the LinkedIn profile of the staff member who added it to the tool, so removing Aura Social from that profile disconnects the Page as well.
03 Ask us to delete your data
Email [email protected]. If you can, use the subject "Data deletion". Tell us which account the request is about. If it is about a comment, tell us your name or username and which post you commented on.
We may ask you to confirm that the account is yours before we delete anything.
04 What we delete
For a connected account: we disconnect it from the tool and delete its access and refresh tokens, ID, name, username and profile picture. We also delete the posts, photos, videos, comments, replies and statistics the tool has stored for it.
For a comment or reply: we delete any copy of it the tool holds, together with the details of the person who wrote it.
This deletes the copies in Aura Social only. Posts and comments stay on Facebook, Instagram, Threads and LinkedIn until someone deletes them in those apps. You can delete your own comment in the app at any time.
If the law requires us to keep any of the data, we keep only that part and tell you what we kept and why.
05 How long it takes
We act on each request promptly and within the time the law requires. When we have deleted the data from the tool, we confirm it by email.
Backups of the tool are kept on its server and on our storage in the office. Old copies are deleted automatically, so deleted data is gone from all backups within 10 days.
06 Changes
We may update this page. The date at the top shows the latest version.
07 Contact
Aura Productions, 824/5 Sư Vạn Hạnh, Phường Hòa Hưng, TP. Hồ Chí Minh, Vietnam. Email: [email protected]